Conditions of Travel
When booking a Snaffle Travel tour or horse riding holiday it is imperative that you are aware of all of our terms and conditions as these form part of your agreement with Snaffle Travel. It is recommended that all travellers adopt a sense of adventure, an easy going outlook and the ability to ‘expect the unexpected’. It is the expectation that all travellers will respect fellow passengers and understand the key to an enjoyable tour is you.
Ability to Travel
A minimum level of fitness is required to be able to participate on a Snaffle Travel tour. As a minimum you will need to be able to walk 2km on uneven ground, carry your own luggage and walk up a few flights of stairs. We rely on the information you provide on our ‘Fit to Travel’ form completed as part of your booking application. You acknowledge that there are no other medical issues (both physical/mental) that ST needs to be aware of when making your travel arrangements. Snaffle Travel will not be liable for any damage, injury, death or loss of any kind arising from your failure to disclose relevant medical information. Tour members with disabilities are welcome on all Snaffle Travel tours provided you are accompanied by an able bodied companion and do not require special assistance from Snaffle Travel personnel. Snaffle Travel reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of the tour and who may require services and facilities that Snaffle Travel cannot guarantee will be available.
Exclusion From Tour
You may be excluded from any tour at our discretion if you fail to comply with our reasonable instructions whilst on tour or if you interfere with other client’s enjoyment of the tour and you will be responsible for all costs associated with your tour expulsion.
Variation to Tour Component
No deduction in our tour costing will be made for leaving a tour early as this will cause a reduction in our travelling numbers and create additional costs.
Snaffle Travel is happy to assist with additional arrangements before and after each tour.
Deposits and Final Payments
25% deposit within 7 days of booking
35% deposit within 120 days prior to departure
Final Payment 90 days prior to departure
On occasion and outside of ST’s control a higher deposit or earlier payment date may be required.
Last Minute Bookings
Bookings made after final payment date will be subject to availability and will require full payment upon confirmation. A late booking fee of $100 per person will apply. On occasion when a tour has reached capacity full payment we may be required to request an additional place on tour.
Accepted Forms of Payment
We accept direct deposit, money order, bank cheque or Visa/Mastercard payment. For credit card payments an additional 1.95% surcharge is payable (non- refundable). For convenience direct deposit is also available. Please make reference to your payment by surname.
All tours are subject to minimum numbers. If a tour falls below the minimum number required for a fully escorted tour, Snaffle Travel reserves the right to offer the tour escorted by a local guide upon arrival to your destination. If Snaffle Travel cancels a tour due to lack of numbers a full refund is offered or a transfer to another tour. Should a tour be cancelled, Snaffle Travel cannot assume any responsibility for any additional costs relating to travel arrangements including travel insurance.
Cancellation and Refunds
All cancellations must be made in writing to Snaffle Travel and will be subject to cancellation charges from the date the written cancellation is received.
Cancellation – Prior to Final Payment: Loss of all Deposits
After Final Payment – 100% of Tour Cost
After Departure – No Refund
Regrettably cancellation charges cannot be waived.
Final Payment dates are determined by Snaffle Travel suppliers and may vary from tour to tour.
Once your tour is confirmed and a deposit is paid, a $100 amendment fee will be incurred for any changes made to your tour arrangements.
Tour Pricing & Itinerary Changes
Snaffle Travel operates on the basis of fluid pricing. This is the practice within the Travel Industry where pricing changes due to various factors including, but not limited to changing airfares, currency fluctuations, and availability of product. We reserve the right to change our prices without notice. This can mean that different passengers on the same tour may have been charged different prices. Whilst every effort has been made to ensure the accuracy of our tours Snaffle Travel takes no responsibility for any itinerary changes that may occur prior to or during travel and any such changes will be at the discretion of the airlines and our ground operators. Changes in flights and land arrangements are beyond the control of Snaffle Travel. Every effort will be made to minimise any inconvenience to Snaffle Travel passengers. Snaffle Travel advises making full payment for tours as early as possible to avoid any potential price increases.
It is a condition of booking that travellers are adequately insured for the full duration of their tour arrangements in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. Snaffle Travel offers comprehensive travel insurance at a competitive price and will not be responsible outside their offered policy for inadequate travel insurance in the event of any insurance claims.
When travelling alone a great way to keep your costs down and make new friends is to be prepared to share a room with another traveller. We are unable to guarantee that your room mate will be of a similar age group or personality but it can be an enjoyable way to travel and could mean the start of a great friendship. Of course if you prefer a room to yourself the single supplement will apply. If we are unable to find you a room mate the single supplement will apply. Snaffle Travel takes no responsibility for any mismatch of passengers and will not be liable for any additional charges incurred for changing room configuration whilst on tour.
Health & Immigration
You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. If travelling on an Australian passport you will need at least 6 months validity on your passport taken from the date of re-entry into Australia. If you are travelling under any other passport please advise at the time of booking. Snaffle Travel will not be held responsible for any incorrect re-entry visas for non- Australian passport holders. Snaffle Travel is happy to offer assistance with visas (additional charges may apply). Please note that passport and visa requirements are the responsibility of you the traveller and Snaffle Travel takes no responsibility for failure to comply with the provided advice.
Names as per Passports
When booking on any tour, it is imperative that you provide Snaffle Travel with your full correct name as per your passport and a copy of your passport for international tours. Snaffle Travel will not be held liable for any expenses incurred for incorrect names advised.
Official travel advice issued by Australian Department of Foreign Affairs and Trade is available by contacting 1300 444135 or visiting their website www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.
These conditions represent the entire agreement between the client and Snaffle Travel. Snaffle Travel will be responsible to the client for supplying the services and accommodation as described in their itineraries, except where such service cannot be supplied or the itinerary used is changed due to delays or other cause of whatever kind or nature beyond the control of Snaffle Travel. In such circumstances we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this situation. Snaffle Travel acts only as agent for the client and upon the express condition that Snaffle Travel will not be held liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason or any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for ST tours). Without limiting the foregoing, ST does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators and is not responsible for any injury, death or expense due to overbooking accommodation, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (travel insurance is mandatory on all ST tours). ST is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other services, or guarantee the operation of any particular service. In the case of breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the operation of a tour. ST reserves the right to cancel any ticket or booking, or to refuse to carry client where payment has not been received by ST.